Terms of Service

Last updated 10 October 2026

Agreement

These terms govern your use of Cabinet Flow, provided by Rora Labs Ltd (trading as RoraLabs), a company registered in England & Wales, company number 17174536, registered office Unit A, 82 James Carter Road, Mildenhall, Suffolk, IP28 7DE, England. ICO registration ZC152425. By creating an account or using the service you agree to them on behalf of your business. If you do not agree, do not use the service.

The service and trials

Cabinet Flow is a hosted CRM and quoting tool for cabinet makers. New accounts may have a free trial (currently 14 days, no card). When a trial ends, features may be restricted until you choose a paid plan. We may change features with reasonable notice.

Fees

Paid plans are billed as shown on our pricing page, in advance, and are non-refundable except where the law requires or we state otherwise. You may cancel at any time; access continues to the end of the paid period.

Acceptable use

Use the service lawfully, keep your credentials secure, and do not attempt to disrupt it, access other customers' data, or upload unlawful content. You are responsible for the lawfulness of the personal data you enter and for having a lawful basis to hold it.

Your data and our rights

You own the business data you enter. You grant us the rights needed to host and process it to provide the service. We own the software and its branding. See the Privacy Notice and DPA.

Availability and support

We aim for high availability but do not guarantee uninterrupted service. Support is by email at [email protected].

Liability

Nothing limits liability for death or personal injury caused by negligence, fraud, or anything that cannot be limited by law. Subject to that, we are not liable for indirect or consequential loss or loss of profit, and our total liability in any 12-month period is limited to the fees you paid us in that period. The service is provided without warranties beyond those required by law.

Suspension and termination

Either party may end the agreement on written notice. We may suspend an account for material breach or non-payment. On termination you may export your data for 30 days before we delete it.

Changes and law

We may update these terms with notice. These terms are governed by the law of England & Wales and the courts of England & Wales have jurisdiction.